UDIT JOSHI. The Evolution from Interactive Voice Response (IVR) Systems to Intelligent Conversational AI Voicebots. International Journal of Computer (IJC), Jordan, v. 56, n. 1, p. 214–222, 2025. Disponível em: https://ijcjournal.org/InternationalJournalOfComputer/article/view/2461. Acesso em: 14 dec. 2025.