Finding a Correct Measure of Information Systems: The Integration of UTAUT and Lin Model into IS Success Model

  • Deogratius Mathew Lashayo Faculty of Information Science and Engineering (FISE), Management & Science University (MSU), Malaysia &Faculty of Computing, Information Systems and Mathematics (FCIM), The Institute of Finance Management (IFM), Tanzania
Keywords: model, information systems, factors, UTAUT, DeLone and McLean IS model, Lin model, Lashayo10.


Finding effective and comprehensive model to measure information systems’ acceptance, use, individual and organizational impacts is tricky. This has been contributed by limited factors of existing models and frameworks. This conceptual paper aimed at proposing a comprehensive and effective information success model called Lashayo10, which will have a capability to define, explain, and measure important factors for successful acceptance, user satisfaction and use of Information Systems (IS). Random literature review will be used to assess the literature critically, and to propose an enhancement model for the IS success. The proposed model (Lashayo10) will adapt DeLone and McLean IS model integrated with UTAUT and Lin (2008) model. The Lashayo10 will be subjected to empirical validation by researchers in information systems’ projects. The novelty of this study lies on the number of effective and comprehensive measurement factors which are proposed in a single holistic model.


A. Manchanda & S. Mukherjee, “Empirical Application of DeLone and McLean Model in Evaluating Decision Support Systems in Banking Sector of Oman,” Journal of International Technology and information Management, vol23, no.2, pp. 47-58, 2014.

C. Shannon, “A mathematical theory of communication”, The Bell System Technical Journal, vol. 27, pp. 379-423, 1948.

C. E. Shannon and W. Weaver, The Mathematical Theory of Communication, Champaign, IL: University of Illinois Press, 1949.

P. Nyagorme, “E-learning Adoption and Utilisation: A Comparative Study of Kenyatta University, Kenya and University of Cape Coast, Ghana”, University of Kenyatta, 2014.

E. Rogers, Diffusion of innovations, Fourth Edition ed. New York: Free Press, 1995.

L. Tornatzky and M. Fleischer, The Processes of Technological Innovation, Massachusetts: Lexington Books, 1990.

E. Ansong, S. L. Boateng, R. Boateng and J. Effah, “Determinants of E-Learning Adoption in Universities: Evidence from a Developing Country” 49th Hawaii International Conference on System Science (HICSS), pp. 21-30, 2016.

V. Venkatesh, M. G. Morris, G. B. Davis and F.B. Davis, User Acceptance of Information Technology: Toward a Unified View, “MIS Quarterly”, vol. 27, no.3, pp.425-478, 2003.

W. Delone and E. R. McClean, “The DeLone and McLean Model of Information Systems Success: A Ten-Year Update”, Journal of Management Information Systems, vol.19, no. 4, pp. 9-30, 2003.

W. DeLone and E. McLean, “Information System Success: The Quest for Dependable variable”, Information Systems Research, vol. 3, no.1, pp. 60-95, 1992.

W. H. DeLone and E. R. McLean, “Information Systems Success Measurement”, Foundations and Trends in Information Systems, vol. 2, no.1, pp.1–116, 2016.

S. Mardiana, J. H. Tjakraatmadja, and A. Aprianingsih, “DeLone–McLean Information System Success Model Revisited: The Separation of Intention to Use - Use and the Integration of Technology Acceptance Models” International Journal of Economics and Financial Issues, vol. 5, pp.172-182, 2015.

A. Y. Al-Sabawy, Measuring E-Learning Systems Success (PhD Thesis), University of Southern Queensland, 2013.

C. Ardito, M. F. Costabile, M. Marsico, R. Lanzilotti, S. Levialdi, T. Roselli, and V. Rossano, “An approach to usability evaluation of e-learning applications”, Universal Access in the Information Society, vol.4, no.3, pp.270-283, 2006.

S. McGorry, “Measuring quality in online programs”, The Internet and Higher Education, vol. 6, no.2, pp.159-177, 2003.

S. Ozkan and R. Koseler, “Multi-dimensional students' evaluation of e-learning systems in the higher education context: An empirical investigation”, Computers & Education, vol. 53, no.4, pp.1285-1296, 2009.

Y. S. Wang, H. Y. Wang, and D. Y. Shee, “Measuring e-learning systems success in an organisational context: Scale development and validation”, Computers in Human Behaviour, vol. 23, no. 4, pp.1792-1808, 2007.

I. Dorobă, “Models for Measuring E-Learning Success in Universities: A Literatur Review”, Informatica Economică, vol.18, no.3, pp.77-89, 2014.

S. Petter and E.R. McLean, “A meta-analytic assessment of the DeLone and McLean IS success model: An examination of IS success at the individual level”, Information and Management, vol. 46, no.3, pp.159-166, 2009.

V. Venkatesh, M. G. Morris, G.B. Davis and F.B. Davis, “User Acceptance of Information Technology: Toward a Unified View”, MIS Quarterly, vol.27, no.3, pp.425-478, 2003.

V. Venkatesh and F. D. Davis, “A theoretical extension of the technology acceptance model: Four longitudinal field studies”, Management Science, vol. 46, no.2, pp.186-204, 2000.

A. Andersson and Å. Grönlund, “A Conceptual Framework for E-Learning in Developing Countries: A Critical Review of Research Challenges”, The Electronic Journal on Information Systems in Developing Countries, vol. 38, no.8, pp.1-16, 2009.

P. Thomas, “Information Systems Success and Technology Acceptance Within a Government Organization”, University of North Texas (PhD thesis), 2008.

H. C. Kelman, “Processes of opinion change Public Opinion”, Quarterly, vol.25, pp.57- 78, 1961.

S. Taylor and P.A. Todd, “Understanding information technology usage: A test of competing models”, Information Systems Research, vol. 6, no.2, pp.144-176, 1995.

R. L. Thompson, C. A. Higgins, and J. M. Howell, “Influence of experience on personal computer utilization: Testing a conceptual model”, Journal of Management Information Systems, vol.11, no.1, pp.167-187, 1994.

H. C. Triandis, Values, attitudes, and interpersonal behavior. In M. M. Page, (Ed.), Nebraska Symposium on Motivation, Lincoln, NE: University of Nebraska Press, vol. 27, pp. 195-259, 1979.

D. M. Lashayo and M. M Johar, “Preliminary Study on Multi-Factors Affecting Adoption of E-Learning Systems in Universities: A Case of Open University of Tanzania (OUT)”, International Journal of Modern Education and Computer Science(IJMECS), vol.10, no.3, pp. 29-37, 2018.

H. Lin, “Determinants of successful virtual communities: Contributions from system characteristics and social factors”, Information & Management, vol.45, no.8, pp.522-527, 2008.

A. Hassanzadeh, F. Kanaani and S. Elahi, “A model for measuring e-learning systems success in universities”, Expert Systems with Applications, vol.39, pp.10959-10966, 2012.

H. Mohammadi, “Investigating users’ perspectives on e-learning: An integration of TAM and IS success model”, Computers in Human Behavior, vol.45, pp.359–374, 2015.

B. H. Wixom and P. A. Todd, “A theoretical integration of user satisfaction and technology acceptance”, Information Systems Research, vol.16, no.1, pp.85-102, 2005.

M. Sambasivan, G. P. Wemyss and R. Che Rose, “User Acceptance of a G2B System: A Case of Electronic Procurement System in Malaysia”, Internet Research, vol.20, no.2, pp.169-187, 2010.

H. Al-Khatib, E-Government Systems Success and User Acceptance in Developing Countries: The Role of Perceived Support Quality, Brunel University, London: United Kingdom (PhD thesis), 2013.

R. Nelson, P. A. Todd, and B. H. Wixom, “Antecedents of information and system quality: An empirical examination within the context of data warehousing”, Journal of Management Information Systems, vol. 21, no.4, pp.199-236, 2005.

A. Parasuraman, V.A. Zeithaml and L.L Berry, “Servqual- A multiple-item scale for measuring consumer perceptions of service quality”, Journal of Retailing, vol.64, no.1, pp.12-40, 1988.

S. Petter, W. DeLone, and E. McLean, “Measuring information systems success: Models, dimensions, measures, and interrelationships”, European Journal of Information Systems, vol.17, no.3, pp.236-263, 2008.

P. Seddon and M. Kiew, A partial test and development of the DeLone and McLean model of IS success. In S. H. In J.I. DeGross, Proceedings of the 15th International Conference on Information Systems, Vancouver, British Columbia, Canada, pp. 99-110 1994.

J. Wacker, “A definition of theory: Research guidelines for different theory-building research methods in operations management”, Journal of Operations Management, vol.16, pp.361-385, 1998.

D. Whetten, “What constitutes a theoretical contribution? Academy of Management Review, vol.14, no.4, pp.490-495, 1989.

How to Cite
Lashayo, D. M. (2018). Finding a Correct Measure of Information Systems: The Integration of UTAUT and Lin Model into IS Success Model. International Journal of Computer (IJC), 30(1), 6-16. Retrieved from