A Quality of Experience Hexagram Model for Mobile Network Operators' Multimedia Services and Applications
Keywords:Acceptability, Mobile Network Operators (MNO), Quality of Experience (QoE), Terminal Quality.
Superior network Quality of Experience (QoE) is important for Mobile Network Operators (MNO) as it ensures they increase profit margins, attract new customers and differentiate themselves from the competition by providing better quality guarantees. In this paper, we propose a QoE hexagram model that comprises six Key Quality Indicators (KQI). In this model, we introduced an additional KQI, Terminal Quality. Other new metrics like Packet Corruption Rate and Service Access Time were also incorporated. Furthermore, several experiments were conducted by introducing disturbances using the NetEm tool. The QoE value obtained from our model is an indication of the overall acceptability of the applications and services as perceived subjectively by the end users.
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